Privacy Policy

This privacy policy sets out how Minotaur IT Limited will process any information that you give us when you contact us, use this website, and when we supply you with products or services.

This page will always contain the latest version of this policy, and you should check this page from time to time to ensure that you are happy with any changes.

This privacy policy was last updated on 24 May 2018.

Introduction

We are Minotaur IT Limited, registered in England and Wales under company registration number 5392223) and are the controller and responsible for your personal data (collectively referred to as “Minotaur IT”, “Minotaur”, “we”, “us” or “our” in this privacy policy).

Information we collect when you contact us

When contacting us via the contact form on this site, we collect the following data in order to facilitate your request:

  • name, email address and phone number
  • the details of your enquiry, which may include postal addresses if you are enquiring about services to be supplied to a specific location (e.g. broadband to your office)

If you write to us, email, or telephone us, our systems will record details of those conversations, including their content. This may include recordings of any telephone conversations you have with us.

This information is collected under the ‘legitimate interest’ lawful use.

Information we collect when you use this website

When you visit our website, we may collect analytics data about your device and your path through our website using Google Analytics.

The data collected may include information about your operating system and version, your web browser version, your system language, your screen size and resolution, and some other metadata which allows us to optimise your browsing experience.

Web server access logs containing full IP addresses are stored and used solely for performance and security purposes. This information is not shared with third parties.

Cookies are used for technical and security purposes, and to identify which pages are being used. You can choose to accept or decline cookies, and most web browsers will have settings to allow you to change your own cookie preferences globally, or on a site-by-site basis.

You do not need to have cookies enabled in order to view this website, although some functionality may be reduced if you disable them.

This information is collected under the ‘legitimate interest’ lawful use.

Information we collect when you request a quote or order from us

If you request a quote or order goods/services from us, we will collect information necessary from you in order to facilitate that order. This might include, but is not limited to:

  • your contact details so we can keep in touch about your order progress
  • site contact details (if not you) who will meet engineers or subcontractors
  • billing details so we can send you invoices and take payments from you
  • delivery or installation address for the new products or services

We collect this information under the ‘contract’ lawful use.

Third parties

It may be necessary to share some of the information you give us with third parties in order to quote or provide our services to you. This might include, but is not limited to:

  • third party network operators such as BT Openreach
  • delivery services such as Royal Mail or couriers
  • credit reference agencies and other organisations involved in fraud prevention
  • our Direct Debit service provider: First Capital Cashflow
  • card payment providers

As a matter of course, Minotaur reserve the right to use or disclose information provided if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, legal process or other governmental authority; provided that unless prohibited by law, we will use reasonable efforts to give you notice to enable you to seek a protective order or take other appropriate action.

Retention

Minotaur will only retain your personal data for as long as necessary to fulfil the purposes it was collected (including for the purposes of satisfying any legal, accounting, or reporting requirements).

In order to determine the appropriate retention period to keep personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Minotaur retain:

  • usage data indefinitely as this is always relevant to product/service development
  • basic personal data and financial information for the duration of your business relationship with us and thereafter as required for legal and audit purposes
  • testimonials until withdrawn at your request
  • personal information linked to service support requests indefinitely because historical data about service issues is always relevant to service development.

Security

Minotaur have taken appropriate technical and organisational measures to prevent your personal data from unauthorised access. The majority of our internal systems, including this website, our email, telephone and billing systems, are run from our own servers held in secure datacentres in the UK.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

You may request access to your personal data (known as a data ‘subject access request’), which will enable you to receive a copy of the personal data we hold about you.

You can also request any inaccurate personal information to be corrected or deleted (and we hope you will).

You can object to our use of your personal information at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.

If you wish to exercise any of these rights, please contact us using the contact form on this website, or email datacontroller [at] minotaur.net.uk. For full information about your rights under the current General Data Protection Regulations, or to make a complaint, please see the Information Commissioner’s Office website.